Privacy Policy
Introduction
Welcome to TCG Help. Your privacy is very important to us. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal data. By using our website, you consent to the practices outlined in this policy.
Information We Collect
1. Analytical & Interaction Data
We collect pseudonymous interaction data to improve our website’s functionality, track marketing performance, and understand our user base. This includes page paths, visit duration, browser type, referrer URLs, UTM campaign parameters, and custom interactions (such as button clicks and form submissions).
2. Cookies and Local Storage Technologies
Our website uses cookies and browser storage technologies, including localStorage and sessionStorage, to enhance user experience and maintain site stability. This includes storing a persistent visitor identifier (visitor_id) and a temporary session identifier (session_id) to compile aggregated traffic reports and recognize returning users.
3. Association with Personal Information
While basic navigation events are captured pseudonymously, if you voluntarily submit your personal information (such as your name, email, phone number, or resume) through our contact or employment application forms, this activity tracking may be associated with your identity (via a secure identifier) to help us respond to your inquiry and evaluate your candidacy.
How We Use Your Information
We may use the information collected from you in the following ways:
- To Improve Our Website: Non-personal information helps us understand how users interact with our website so we can improve our content and services.
- Communication: If you contact us via email, phone, or contact form, we may use the provided information to respond to your inquiries.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You can request access to the data we have collected about you.
- Correction: You can request corrections to any inaccurate information.
- Deletion: You may request deletion of your data, although this may not apply to anonymized or non-personal data.
Third-Party Data Processors
We partner with selected third-party service providers to power, protect, and optimize our services:
- Cloudflare: We use Cloudflare for content delivery, security (DDoS mitigation), and automated bot/spam protection (via Cloudflare Turnstile on our submission forms). Cloudflare may process network telemetry, IP addresses, and device signatures to verify human access and detect automated abuse.
- Microsoft Clarity: We use Microsoft Clarity to analyze user behavior through heatmaps, session replays, and click tracking to optimize layout and functionality. Website usage data is captured using first- and third-party cookies. For more details, see the Microsoft Privacy Statement.
- Google Maps: Where embedded map features are available, Google Maps may capture your IP address and device information to render location services in accordance with Google's privacy policies.
Links to Other Websites
Our website may contain links to third-party sites. This Privacy Policy does not apply to these external sites, and we are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any external sites you visit.
Changes to Our Privacy Policy
We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us at [email protected].